Guide

When does my phone or internet promotion end?

Promotional prices are designed to end quietly. Here is how to find your end date and what to do before it arrives.

Where to find the end date

  • Your contract or plan confirmation. Look for wording such as "promotional price", "for the first 6 / 12 / 24 months", "bill credit", or "until [date]". The first page or the pricing summary usually has it.
  • The email you got when you signed up. Search your inbox for the company name plus "welcome", "agreement" or "confirmation".
  • Your online account. Many accounts show your plan, any credits and when they end. If not, a chat or call with the company can confirm the date.
  • Your bills. A discount or credit line that is about to expire sometimes lists the remaining months.

What usually happens when it ends

The regular price starts, often without a separate reminder. Some bill credits end on a different date than the plan's term, so you can see one jump now and another later. Always check the promotion end date and the contract end date separately.

What to do before it ends

  1. Write the end date in your calendar with a reminder a month ahead.
  2. Work out the new price: the regular monthly price plus 13% HST in Ontario.
  3. Compare it with what other providers currently advertise for a similar plan.
  4. Contact your provider before the date and ask what they can offer a customer who is thinking of leaving. Companies often have retention offers that aren't advertised.
  5. Get any new price in writing (email or a message in your account).

See also our guide on how to ask for a lower phone or internet bill.

Check yours automatically. Upload your contract and OryzaPay finds the promo end date for you and emails you 60, 30 and 14 days before it. Create a free OryzaPay account — no credit card, and nothing is added without your approval.

OryzaPay is an independent service and is not affiliated with any phone, internet, utility or insurance company. This guide is general information, not legal or financial advice; your own contract and bill are what count.

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Last updated October 29, 2026.