What you need
- Your contract or plan confirmation (a PDF or email).
- Your latest bill, with the detailed breakdown.
The check
- Find the agreed monthly price in the contract. Note whether it says "before tax" and whether it is a promotional price with an end date.
- Add tax. In Ontario, multiply by 1.13. For example, $45.00 becomes about $50.85.
- Find the plan line on your bill and compare it with that figure. If it matches, the plan itself is billed correctly.
- Look at everything else. Device payments, add-ons, one-time fees and credits should each match something you agreed to.
- Check the dates. Is the bill still inside the promotional period? Did a credit end earlier than you expected?
- Note anything you can't explain and ask the company to show where it comes from.
How close is close enough?
A difference of a few dollars can come from rounding, pro-rating or a one-time credit. A gap of $10 or more that repeats month after month is worth asking about.
Check yours automatically. OryzaPay does this comparison for you every month once your contract is uploaded. Create a free OryzaPay account — no credit card, and nothing is added without your approval.
OryzaPay is an independent service and is not affiliated with any phone, internet, utility or insurance company. This guide is general information, not legal or financial advice; your own contract and bill are what count.
More guides
- Why is my Rogers bill higher than expected?
- Why is my Bell bill higher than expected?
- Why is my Telus bill higher than expected?
- When does my phone or internet promotion end?
- All guides
Last updated October 29, 2026.