Phone and internet

Telus bills and contracts: what to know

A plain-language guide to reading your Telus bill, finding your contract, and spotting a price change early. Telus also owns the Koodo brand.

Where to find your bill and plan details

  • Your bill: sign in to My TELUS and download the full bill, including the itemized detail, not only the summary page.
  • Your agreement: look for the confirmation email and any agreement PDF from when you signed up or last changed plan. Search your inbox for "Telus" with words like "agreement", "welcome" or "confirmation".
  • Your plan and credits: the plan section of My TELUS usually shows your current plan and any active credits or discounts. If the end date isn't shown, ask Telus to confirm it in writing.

Why a Telus bill changes

  • A promotional price or bill credit ended, so the regular price now applies.
  • A discount that depends on another service (for example a bundle) stopped applying.
  • A device payment started, changed, or is billed on its own line.
  • One-time charges (activation, upgrade, pro-rated amounts) appeared on a first or changed bill.
  • Usage beyond the plan, add-ons, or roaming were charged on top of the plan price.
  • Taxes: prices are often shown before tax, and in Ontario HST adds 13%.

For a step-by-step check, see why your Telus bill might be higher than expected.

Before a promotion or contract ends

  1. Find the end date in your agreement or in My TELUS, and put a reminder in your calendar 60 days before it.
  2. Work out the price you will pay afterwards, including tax.
  3. Compare it with what Telus and other providers are advertising now.
  4. Contact Telus before the date and ask what they can offer to keep you as a customer. Ask for it in writing.

More: when does my promotion end?, how to ask for a lower bill, and early cancellation fees.

Check yours automatically. Upload your Telus contract and OryzaPay reads the price, tracks the end date and flags any bill that doesn't match. Create a free OryzaPay account — no credit card, and nothing is added without your approval.

OryzaPay is an independent service and is not affiliated with Telus or any phone, internet, utility or insurance company. This guide is general information, not legal or financial advice; your own contract and bill are what count.

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Last updated October 29, 2026.